The company, in a bid to support customers stay in touch during the time of natural disaster and contribute to rescue and relief operations, had provided 50 free SMS per day per customer. Free SMS service was made available to the customers residing in government defined 23 affected districts until Tuesday (August 15) as per directives of the Nepal Telecommunications Authority (NTA).
Ncell had also made the balance transfer facility free to ensure availability of voice and data services. That is not all; it had increased amount of Saapati to NPR 60. Likewise, the company operated free emergency call center number 9008 targeting customers in flood hit districts to support to remain in contact with their family and friends.
“We have received very good response about the 50 free SMS, free of charge balance transfer facility, increased Saapati amount and operation of free emergency call number 9008 as these initiatives supported our beloved customers in establishing contact with dear ones and also eased rescue and relief works,” said Pranay Acharya, corporate services director of Ncell. He also informed that with water level receding, additional BTS towers have now been brought into operation.
“In few places, there were problems due to lack of electricity supply and risk in operation of diesel generators. We are now providing service to our customers with 97 percent site up and running,” said Acharya. Ncell, which has been providing various services to customers during the time of natural disaster to stay connected, has also been sending SMS alerts to customers in flood and landslide prone areas in collaboration with the Department of Hydrology and Meteorology (DHM).
Under this program, Ncell during the one week period of August 8 to August 14 has sent over 6 million SMS alerts. The alerts were sent to customers residing in lower basins of various major rivers based on the SMS contents provided by DHM as per water level in the rivers. In a bid to reduce damages from flood and landslides, DHM informs Ncell to send alert SMS depending up on the situation of water level in the rivers. DHM and Ncell last year had signed a memorandum of understanding to send SMS alerts.
No comments:
Post a Comment