The company has categorised customers into two groups on the basis of the length of time they have been using its services — for more than a year and for less than a year. Older customers will get a bonus of Rs 10 to Rs 125 while newer customers will get a bonus of Rs 5 to Rs 95.
Ncell ’s corporate communication director Sanju Koirala said that the bonus scheme was designed to ensure that loyal customers were rewarded in a simpler and more efficient manner.
“The change follows Ncell ’s continued efforts to enhance customer experience by providing simple, yet flexible, high quality telecommunications services to all Nepalis,” she added.
The bonus structure is applicable to all prepaid and post-paid Ncell customers, according to Ncell . It is valid for all recharges done through recharge cards, virtual fund transfers, banks, kiosks and online payment.
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